Terms & Conditions for Best Pets Gift Card

Please read these terms & conditions, so you are familiar with how your card works:
  1. These are terms & conditions that apply to use of the Best Pets Gift Card. Users of the Best Pets Gift Card accept these conditions of use.
  2. Best Pets Gift Cards are not registered to any user. Consequently anyone in possession of the Card may use it. Any use of the Card is deemed to be made by the cardholder. So keep your Card in a secure place. Defaced, mutilated, altered, lost or stolen Cards will not be replaced.
  3. The Best Pets Gift Card cannot be redeemed for cash, reloaded, returned for a refund, have their balances consolidated to a new gift card, or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities. Cash will not be given for any unused amount.
  4. Best Pets Gift Cards expire three (3) years from the date of issue which can be checked here. Cards may not be redeemed after their expiry date.
  5. All Best Pets Gift Cards remain inactivated and are not usable until:
    • Cards purchased at a store are activated when payment is made at the point-of-sale.
    • Cards purchased directly from our website are activated within 72 hours of purchase.
  6. Best Pets Gift Card cannot be used in conjunction with any other promotional offer unless otherwise advised by the individual pet business.
  7. There is no GST included in the cost of the card. The GST is on the product that purchasers buy with their gift card.
  8. Any problem experienced with a Best Pets Gift Card payment, acceptance or other operational matter should be reported to cardholder@bestgiftcards.com.au so we may resolve any difficulties as promptly as possible.
  9. Best Pets Gift Card Pty Ltd acts as agent for pet businesses on this site. Any complaint about the experience purchased should be taken to the supplier in the first instance.
  10. Cardholders are encouraged to make their own enquiries by contacting individual pet businesses for up to date information.
  1. The sale of a Gift Card in no way implies that Best Pets Gift Card warrants the products or services of that pet business.
  2. Best Pets Gift Card holders may only use the Card at accepting pet businesses. Cards cannot be used at any pet business not listed as an accepting pet business on www.bestgiftcards.com.au/pets.
  3. Best Pets Gift Card reserves the right to add, modify or delete any information at this website.
  4. The Best Pets Gift Card is multi-usable. You may check your balance and expiry date here.
  5. Our liability is limited to replacing faulty gift cards.
  6. Our delivery policy
    Any order for a Best Pets Gift Card received before 3 pm A.E.S. time, Monday to Friday will be dispatched the same day by Australia Post mail service. Express Post and courier delivery are available for an extra fee. Details are on the order form.
    1. Refund and replacement policy
      Cards are not refundable for cash. Should your Best Pets Gift Card be defective or unusable, contact us on 1300 232 013 or email cardholder@bestgiftcards.com.au. You do not have to return the card as we can cancel it and issue a new one.
  7. Our contact channels are cardholder@bestgiftcards.com.au or 1300 232 013.
  8. We may cancel any Best Pets Gift Card, or the Gift Card scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement Gift Card of equivalent value unless we reasonably suspect fraud in relation to a Gift Card. The Gift Card remains our property.
  9. We can vary or replace these conditions of use from time to time (including to introduce new fees) by publishing a notice on the website www.bestgiftcards.com.au/pets The current version of these conditions is available through our website www.bestgiftcards.com.au.
  10. The laws of the state of New South Wales apply to this agreement. By entering into this agreement you unconditionally submit to the jurisdiction of the courts of New South Wales.
  11. Best Pets Gift Card Pty Limited (ABN 85 626 511 215) is the Card issuer.