Terms & Conditions for Best Spas Gift Card

Please read these terms & conditions, so you are familiar with how your card works:
  1. These are terms & conditions that apply to use of the Best Spas Gift Card. Users of the Best Spas Gift Card accept these conditions of use.
  2. Best Spas Gift Cards are not registered to any user. Consequently anyone in possession of the Card may use it. Any use of the Card is deemed to be made by the cardholder. So keep your Card in a secure place. Defaced, mutilated, altered, lost or stolen Cards will not be replaced.
  3. The Best Spas Gift Card cannot be redeemed for cash, reloaded, returned for a refund, have their balances consolidated to a new gift card, or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities. Cash will not be given for any unused amount.
  4. Best Spas Gift Cards purchased after 31 March 2018 expire three (3) years from the date of issue which can be checked here. Gift Cards purchased prior to 31 March 2018 expire 1 year from the date of activation which can be checked here. Cards may not be redeemed after their expiry date.
  5. All Best Spa Gift Cards remain inactivated and are not usable until:
    • Cards purchased at a store are activated when payment is made at the point-of-sale.
    • Cards purchased directly from de Groots Media by phone or from our website, are activated within 72 hours of purchase.
  6. Best Spas Gift Card cannot be used in conjunction with any other promotional offer unless otherwise advised by the individual spa.
  7. There is no GST included in the cost of the certificate. The GST is on the product that purchasers buy with their gift card.
  8. Any problem experienced with a Best Spas Gift Card payment, acceptance or other operational matter should be reported to cardholder@bestgiftcards.com.au so we may resolve any difficulties as promptly as possible.
  9. de Groots Best Spa Gift Cards™ acts as agent for spas on this site. Any complaint about the experience purchased should be taken to the supplier in the first instance.
  10. Cardholders are encouraged to make their own enquiries by contacting individual spas for up to date information. It should be understood that the inclusion of any spa or product on our websites does not mean that the publisher warrants in any way that your requirements will be satisfied.
  1. People making bookings and purchasers of Gift Cards accept that Best Spas does not control the availability of appointments, quality of treatments, service provided or the billing policies of spas on this site. This publication and any references to products or services are provided 'as is' without any warranty or implied term or condition of any kind.
  2. The sale of a Gift Card in no way implies that Best Spas warrants the products or services of that spa.
  3. Best Spas Gift Card holders may only use the Card at accepting spas. Cards cannot be used at any spa not listed as an accepting spa at our spa search engine.
  4. Best Spas of Australia reserves the right to add, modify or delete any information at this website.
  5. The Best Spas Gift Card is multi-usable. You may check your balance and expiry date here.
  6. Best Spas Gift Cards purchased after 31 March 2018 expire after 3 years at the end of the month of activation. Gift Cards purchased prior to 31 March 2018 expire 1 year from the date of activation It is not possible to extend the expiry date of expired Cards. All cards purchased at any store are activated when purchased at the point-of-sale. Cardholders are advised to write the month and year of purchase on the rear, if this is not done at the point-of-sale.
  7. Our liability is limited to replacing faulty gift cards.
  8. Our delivery policy
    Any order for a Best Spas Gift Card received before 3 pm A.E.S. time, Monday to Friday will be dispatched the same day by Australia Post mail service. Express Post and courier delivery are available for an extra fee. Details are on the order form.
    1. Refund and replacement policy
      Cards are not refundable for cash. Should your Best Spas Gift Card be defective or unusable, contact us on (02) 9211 6088 or email cardholder@bestgiftcards.com.au. You do not have to return the card as we can cancel it and issue a new one.
  9. Our contact channels are cardholder@bestgiftcards.com.au or 1300 809 791.
  10. We may cancel any Best Spas Gift Card, or the Gift Card scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement Gift Card of equivalent value unless we reasonably suspect fraud in relation to a Gift Card. The Gift Card remains our property.
  11. We can vary or replace these conditions of use from time to time (including to introduce new fees) by publishing a notice on the website www.bestgiftcards.com.au/spas The current version of these conditions is available through our website www.bestgiftcards.com.au.
  12. The laws of the state of New South Wales apply to this agreement. By entering into this agreement you unconditionally submit to the jurisdiction of the courts of New South Wales.
  13. Blackhawk Network Australia, Suite 202, 6A Glenn St Milsons Point is the Card issuer.